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Which metrics should I monitor for an e-commerce chatbot?

Asked 4 years ago

Hi there. I have added AI chatbots to my E-commerce website in order to provide support to customers. Apparently it is possible to track store performance using these chatbots. Does anyone know which metrics to track for this purpose? TYIA.

E-commerce metrics Chatbots Customer support Customer service

+1

Jolina Regin

Saturday, December 03, 2022

Chatbot analytics are significant to a business because they help you understand how chatbots are helping you grow online. Through chatbots, you'll know your target audience and their preferences. These are some of the chatbot metrics that  you can track:
Lead and Survey Form Conversion Rate
User Reaction and Preferences
Fallback Rate
Page of Interest
AI happiness sentiment
User Interaction

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